Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and EQCoach (“EQCoach”, “we”, “us”). By creating an account or using the service, you confirm that you accept these Terms and our Privacy Policy, which is incorporated by reference.

If you do not agree with these Terms, do not use EQCoach. If you are entering into these Terms on behalf of an organisation, you confirm you have authority to bind that organisation.

EQCoach is a web application that converts content you supply — YouTube videos, podcasts, documents, books and notes — into personalised emotional-intelligence coaching, delivered through an AI chat interface and supported by a curated library of leadership and personal development material.

The service depends on third-party AI providers to transcribe, index and respond to your content. Those providers are listed in our Privacy Policy.

• Never disregard or delay seeking professional advice because of something EQCoach said.
• EQCoach is not a crisis service and cannot help in an emergency. If you are in crisis or considering harming yourself, contact your local emergency number or a crisis line immediately.
• Nothing in the service diagnoses, treats, cures or prevents any medical or mental health condition.
• You are solely responsible for any decision you make or action you take based on the service.

• You must be at least 16 years old to create an account.
• You must give accurate registration information and keep it current.
• You are responsible for keeping your password confidential and for everything that happens under your account.
• Accounts are personal. Do not share your login or let others use your account. Each person needs their own.
• Tell us promptly at support@eqcoach.app if you suspect unauthorised access.

You may need to verify your email address before some features become available. We may refuse, suspend or cancel an account at our discretion where these Terms are breached.

EQCoach is offered on the plans below. Free accounts are subject to daily limits; paid plans are subject to fair-use limits described further down.

Daily limits reset each day. We may change plan features, limits and prices — see Changes to these terms for how we give notice.

Payments are processed by Stripe. By subscribing you authorise us, through Stripe, to charge your payment method on the terms below. We never receive or store your full card details.

• Subscriptions renew automatically at the end of each billing period — monthly or annually, whichever you chose — at the then-current price, until you cancel.
• Cancelling takes effect at the end of the current paid period. You keep access until then. Cancel any time through the billing portal in your account.
• The Certified Partner plan is a one-time payment for lifetime access. “Lifetime” means for as long as we continue to operate the service; it does not obligate us to operate it indefinitely.
• Prices are in US dollars and exclude any taxes, which will be added where required.
• Failed payments may result in your account reverting to the free plan until payment succeeds.
• Price changes apply from your next renewal, and we will give you at least 30 days’ notice by email.

Refunds

Except where the law gives you a right to a refund, payments are non-refundable and we do not provide partial refunds for unused time in a billing period. If you believe you have been charged in error, contact us at support@eqcoach.app and we will investigate.

If you are a consumer in the UK or EU, you have a statutory right to cancel within 14 days of purchase. By starting to use the service within that period, you ask us to begin immediately and acknowledge that you lose the right to cancel once the service has been fully performed.

Certified Partners receive a unique referral link and a dashboard showing the clients who signed up through it.

• You may share your referral link honestly. You must not spam, buy traffic to it, misrepresent EQCoach, promise outcomes we do not offer, or imply that you are employed by or speak for us.
• Your dashboard shows referred users’ email addresses, plan, signup date and aggregate usage counts. You will never see their conversations or files.
• Client data shown to you is personal data of other people. You must keep it confidential, use it only to support those clients, and comply with applicable data protection law when you do.
• We may withdraw partner status and disable a referral link if this section is breached.

You agree not to:

• Use EQCoach for anything unlawful, or to harass, defraud, defame or harm anyone.
• Upload content you do not have the right to upload, including material that infringes someone else’s copyright or breaches a confidentiality obligation.
• Upload another person’s personal or sensitive information without a lawful basis for doing so.
• Attempt to bypass usage limits, paywalls, authentication or rate limiting.
• Scrape, crawl, or access the service through automated means except as we expressly permit.
• Reverse engineer, decompile or attempt to extract the source code, prompts or model weights behind the service.
• Resell, sublicense or white-label the service except under a written agreement with us.
• Use the service to build a competing product, or to train a machine learning model.
• Probe or test the vulnerability of our systems, or interfere with their normal operation.
• Deliberately generate content that is illegal, that sexualises minors, or that promotes self-harm or violence.

You keep ownership of everything you upload. We do not claim any ownership of your documents, recordings, messages or the coaching conversations you have.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, transcribe, index and display your content — and to pass it to the AI providers listed in our Privacy Policy — strictly for the purpose of operating the service for you. This licence ends when you delete the content or your account, except for copies retained in backups for a limited period.

You confirm that you have the rights necessary to upload each piece of content and to let it be processed this way. You are responsible for keeping your own copies of anything important; the service is not a backup or archival system.

We do not use your content to train our own models.

EQCoach lets you submit third-party material such as YouTube videos and podcast episodes for analysis. You are responsible for ensuring you have the right to do so, and for complying with the terms of the platform the content comes from. We do not own, endorse or vouch for third-party content, and we may refuse to process material where we believe processing it would be unlawful.

Our curated knowledge base contains excerpts from published works used to inform coaching responses. Those works remain the property of their respective rights holders.

• Responses are generated automatically and can be wrong, incomplete, biased or misleading. Verify anything you intend to rely on.
• Similar prompts may produce different answers, and identical or similar output may be generated for other users. We make no claim that output is unique to you.
• As between you and us, you may use the output for your own purposes, subject to these Terms and to the terms of the underlying AI providers.
• We do not warrant that output is free from third-party rights, and we are not responsible for your use of it.

The EQCoach application, its name, logo, interface, design, prompts and underlying software are owned by us or our licensors and protected by intellectual property law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the service for your own personal or internal business purposes. All rights we do not expressly grant are reserved.

We aim to keep EQCoach available but do not guarantee uninterrupted service. Maintenance, third-party outages, and factors outside our control can cause downtime. We may add, change or remove features at any time. If we discontinue a paid feature you are actively paying for, we will give reasonable notice and, where appropriate, a pro-rata refund.

Long-running operations such as transcription and video analysis are processed in the background and are subject to time and file-size limits that may change.

You may stop using EQCoach at any time, and may request account deletion as described in the Privacy Policy.

We may suspend or terminate your account, with notice where practicable, if you materially breach these Terms, if your use exposes us or other users to legal risk or harm, if payment fails repeatedly, or if we are required to by law. For serious breaches — such as unlawful content or attacks on our systems — we may act immediately and without notice.

On termination your right to use the service ends. Sections covering your content licence, intellectual property, disclaimers, limitation of liability, indemnity and governing law survive.

To the fullest extent permitted by law, EQCoach is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the service will meet your requirements, be uninterrupted, secure or error-free, that defects will be corrected, or that any output will be accurate or reliable.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, you keep all statutory rights that cannot be waived by agreement.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to your use of — or inability to use — EQCoach, even if we have been advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the service is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars ($100).

These limits apply regardless of the legal theory on which a claim is based and survive any failure of an essential purpose of a limited remedy.

You agree to indemnify and hold harmless EQCoach, its officers, employees and suppliers from any claim, demand, loss, liability or expense — including reasonable legal fees — arising from content you upload, your use of the service, your breach of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of [Add governing jurisdiction, e.g. England and Wales], without regard to conflict of law rules, and the courts of that jurisdiction have exclusive jurisdiction over any dispute. If you are a consumer, this does not deprive you of the protection of mandatory laws, or of the right to bring proceedings in the courts of the country where you live.

Before starting formal proceedings, please contact us at support@eqcoach.app so we can try to resolve the matter directly.

We may update these Terms as the service evolves. The “last updated” date at the top reflects the current version. For material changes we will give notice in the app or by email at least 30 days before they take effect, unless a change is required sooner by law. Continuing to use EQCoach after a change takes effect means you accept the updated Terms; if you do not accept them, stop using the service and cancel any subscription.

These Terms, together with the Privacy Policy, are the entire agreement between us. If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.

Questions about these Terms:

support@eqcoach.app
EQCoach