Privacy Policy

This summary is here for readability. It is not a substitute for the full policy below, which is what actually governs how we handle your data.

• We collect your account details, the content you upload or link to, your conversations with the AI coach, and usage counts used to enforce plan limits.
• Your content is sent to third-party AI providers so they can transcribe, index and respond to it. We list every one of them in Who we share data with.
• We do not sell your personal information, and we do not use your conversations to train our own models.
• We never see or store your card details — Stripe handles payments directly.
• If you signed up through a Certified Partner’s referral link, that partner can see your email address and how much you use the app — but never your conversations or files.
• You can request access, correction, export or deletion of your data at any time by contacting us.

EQCoach (“EQCoach”, “we”, “us”) operates the EQCoach web application. We are the data controller for the personal data described in this policy, which means we decide why and how it is processed.

Contact for privacy matters: support@eqcoach.app

We collect four kinds of data. Only the first is something you give us deliberately as “personal details” — the rest is generated as you use the product.

Account data

• Your email address and password. Passwords are hashed by our authentication provider and are never visible to us.
• A display name, which defaults to the part of your email before the @ if you don’t set one.
• A referral code, if you arrived through a partner link.

If you sign in with Google

When you choose “Continue with Google”, Google shares your name, email address and profile picture with us. We use them only to create your account, sign you in and show your name in the app. We do not request access to your Gmail, Google Drive, Calendar, contacts or any other Google data, and we do not sell this information, share it with advertisers, or use it to train AI models. You can revoke EQCoach’s access at any time from your Google Account’s security settings.

EQCoach’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Content you provide

• Messages you send to the AI coach, and the replies it generates.
• Documents you upload — PDF, Word, Excel, plain text and similar formats — and the text extracted from them.
• Images and videos you upload, stored in our file storage.
• URLs you submit for analysis, including YouTube links and podcast feeds, and the transcripts produced from them.
• Derived data: transcripts, summaries and numerical embeddings of your content. Embeddings are mathematical representations that let the app find the relevant part of a long transcript when you ask a question.

Usage and billing data

• Daily and lifetime counts of messages sent, documents uploaded, videos analysed, images uploaded and audio transcribed. These enforce your plan’s limits.
• Timestamps for when your account was created and when you were last active.
• An audit log of usage events, kept so we can investigate billing and quota disputes.
• Your subscription plan, status, billing period and the customer and subscription identifiers issued by Stripe.

Technical data

• IP address, browser type and device information, collected by our hosting provider as part of serving requests and protecting against abuse.
• Server logs and error reports, which may incidentally contain the above.

• To provide the service. Generating coaching responses, transcribing your audio and video, extracting text from documents, and searching your content to answer your questions.
• To personalise coaching. Recent messages and relevant excerpts from your own content are supplied to the AI as context, along with your saved coaching-style preferences.
• To enforce plan limits. Free accounts are capped per day; usage counters exist to apply those caps fairly.
• To take payment. Creating and managing subscriptions through Stripe.
• To keep the service working and secure. Debugging, preventing abuse, and investigating suspected violations of our Terms.
• To communicate with you. Account emails such as address verification, password resets and essential service notices.

We do not use your conversations or uploaded content to train our own AI models, and we do not sell or rent your personal information to anyone.

This is the part most people care about, so we want to be precise about it.

When you send a message, we assemble a context package and send it to Anthropic’s Claude model. That package can contain your message, a short window of recent conversation history, excerpts from content you have added to that conversation, and passages from our own curated coaching library. Claude returns a reply, which we store in your conversation.

When you add a document, video, podcast or YouTube link, it is transcribed or parsed, split into chunks, and converted into embeddings by OpenAI so that later questions can retrieve the relevant passages. Audio is transcribed by AssemblyAI. Searches against our curated library run through Pinecone, which receives the embedding of your query rather than your raw text.

If you are in the UK or European Economic Area, we rely on the following bases under the GDPR:

We share data with the service providers below so they can perform a specific function for us. Each is bound by contract to protect it and to use it only on our instructions. This is the complete list of processors that receive user data.

Beyond those providers, we disclose personal data only when:

• You direct us to — for example by signing up through a partner referral link, described in the next section.
• The law requires it, such as a valid court order or a binding request from a regulator.
• It is necessary to investigate suspected fraud, abuse, or a breach of our Terms, or to protect the rights and safety of our users.
• We are involved in a merger, acquisition or sale of assets — in which case we will give notice before your data becomes subject to a different privacy policy.

Certified Partners can invite people to EQCoach with a personal referral link. If you created your account through such a link, we record that connection so the partner can see the clients they have introduced.

Your referring partner can see:

• Your email address
• The date you signed up, and the date you upgraded to a paid plan if you did
• Your current plan
• Total counts of messages sent, documents uploaded, videos analysed and images uploaded
• When you were last active

If you would rather not be associated with a referring partner, contact us at support@eqcoach.app and we will remove the referral link between the two accounts.

Free accounts that have been inactive for more than 365 days may be deleted along with their content. We will email you before this happens.

Depending on where you live, you may have the right to access, correct, delete, export, restrict or object to our processing of your personal data, and to withdraw consent where we rely on it. Residents of California, and of states with comparable laws, also have the right not to be discriminated against for exercising these rights.

What you can do in the app right now

• Delete individual conversations and the content attached to them.
• Change your coaching preferences at any time in Settings.
• Export your full conversation history — available on the Individual and Certified Partner plans.
• Cancel your subscription through the Stripe billing portal.

To make any other request, contact us at support@eqcoach.app. We may need to verify your identity first. If you are in the UK or EEA and are unhappy with our response, you have the right to complain to your national data protection authority.

• Traffic to and from the app is encrypted in transit with TLS.
• Data is stored in managed infrastructure with encryption at rest.
• Database access is restricted by row-level security policies, so one account cannot read another account’s conversations, uploads or usage records.
• Uploaded images and videos are served through short-lived signed URLs rather than public links.
• Payment card details never reach our servers; Stripe collects them directly.

No system is perfectly secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal data, we will notify you and the relevant regulator where the law requires it.

We keep this simple: we use cookies and browser storage to run the product, not to advertise to you. We do not use third-party advertising or cross-site tracking cookies.

Clearing your browser storage will sign you out and clear the local cache. Your conversations remain safe on the server.

EQCoach is not intended for children. You must be at least 16 years old to create an account. We do not knowingly collect personal data from children below that age. If you believe a child has provided us with personal data, contact us at support@eqcoach.app and we will delete it.

Our service providers operate globally, and the providers listed in Who we share data with are primarily based in the United States. This means your personal data may be transferred to, and processed in, countries outside your own — including countries whose data protection laws differ from those in your jurisdiction.

Where we transfer personal data out of the UK or EEA, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses, or the UK International Data Transfer Addendum, incorporated into our agreements with those providers.

We may update this policy as the product changes. The “last updated” date at the top always reflects the current version. If a change materially reduces your rights or expands how we use your data, we will give you notice in the app or by email before it takes effect. Continuing to use EQCoach after a change takes effect means you accept the updated policy.

For any question about this policy, or to exercise your rights, reach us at:

support@eqcoach.app
EQCoach

We aim to respond to every privacy request within 30 days.